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My choice now is to replace the faucet or rebuild. At my expense. Filed a claim on 6/12/18. Serviceman has been here twice. Still not fixed. On 7/19/18, I was informed I would have a call back with a resolution within 24 hours. They did not call. For the 4th time I was told this would be rushed. I have paid these people thousands of dollars over the past 5 years. I have paid my $100 to the repair guy to fix my dishwasher. It has been a month and a half, my dishwasher is still not working, these people do not work hard to resolve issues, do not call you back when they say they will, and clearly could care less about their customers.
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I called the emergency number for the contractor Sunday night, and he said they'd send someone out the following day Monday. The owner of the company came to my home on Monday afternoon and was quickly able to find that our compressor was shot the most expensive component on the AC aside from basically just putting in a new unit. I asked him straight out how long this would take to fix based on all the terrible reviews I've read online from 2 10 about it taking months to get service and he said it really just depends. I had a stomach ache from reading reviews that night but hoped for the best that we would not be without air much longer in the July, 90 degree heat. I was THRILLED this morning when Willie, the contractor, called me at 8 am to tell me he had the part in stock, 2 10 had approved the claim and he'd be out today to fix our unit. He had it up and running in just a few short hours and everything was resolved within 36 hours of me making my claim. I realize that this does not seem to be the norm based on all the reviews but it seems as though we lucked out with a great contractor who got the job done quickly and efficiently for us and a rep Katrina who was very helpful in getting our claim pushed through. I paid our $100 service call fee to the contractor and no other out of pocket fees. I wanted to take the time to write a positive review because it was a wonderful, easy process for us and hope it will be for others as well!Hi there Nick S. According to our notes, we offered to set up an additional service request to find you a new contractor and also offered at one point the option of going out of network for expedited service. You turned down both offers and said you would stick with waiting for the appointment in order to not suffer any further delays.